Admin & Customer Service Engineer

Join Indonesia EVP Charger as an Admin & Customer Service Engineer and become a vital part of our operational excellence team. This hybrid role combines administrative precision with customer service excellence to ensure seamless technical coordination across SPKLU (Public Electric Vehicle Charging Infrastructure) projects in Jakarta Raya. You'll be the bridge between our technical teams and our customers, handling everything from contract administration to troubleshooting technical issues in the field.

Indonesia EVP Charger is a leading player in the EV charging infrastructure sector, with a strong commitment to sustainable transportation solutions. As our Admin & Customer Service Engineer, you'll work in a dynamic environment where your skills will directly impact the success of our projects. We offer competitive compensation, professional growth opportunities, and the chance to be part of Indonesia's green energy revolution.

📋 Tanggung Jawab Pekerjaan

• Manage administrative tasks related to SPKLU projects, including contract processing and document management using Microsoft Office Suite and Google Workspace
• Provide first-line technical support to customers, resolving hardware and software issues related to our EV charging stations
• Coordinate with field engineers to ensure timely resolution of technical issues and maintenance requests
• Maintain accurate records of customer interactions and technical service calls using our proprietary CRM system
• Assist in the preparation of technical reports and documentation for customer meetings and project reviews
• Support the development and implementation of customer service protocols and best practices
• Monitor and report on key performance indicators related to customer satisfaction and service delivery
• Participate in training sessions to keep up-to-date with the latest developments in EV charging technology

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum 2 years of experience in administrative or customer service roles, preferably in a technical or engineering environment
• Strong knowledge of Microsoft Office Suite and Google Workspace
• Familiarity with basic electrical engineering concepts and EV charging infrastructure
• Excellent communication skills in both written and spoken Indonesian
• Proactive problem-solving attitude with a customer-centric approach
• Ability to work in a fast-paced, hybrid environment
• Valid SIM card and reliable transportation in Jakarta Raya

🛠️ Keahlian

Lowongan Terkait