FAS Care Operation Support Intern

Join Global Digital Niaga as a FAS Care Operation Support Intern and play a pivotal role in ensuring seamless marketplace transactions. This internship offers hands-on experience in resolving operational cases, enhancing customer satisfaction, and contributing to the growth of our platform in Jakarta Raya. As an intern, you'll work closely with our team to develop essential skills in customer service, problem-solving, and operational support.

Our mission is to create a seamless and efficient marketplace experience for our users. By joining us, you'll have the opportunity to work with cutting-edge tools like Zendesk and Salesforce, and gain insights into the inner workings of a dynamic and innovative company.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Assist in resolving customer inquiries and operational issues related to marketplace transactions.
• Provide excellent customer service by responding to customer complaints and requests in a timely and professional manner.
• Document and track customer interactions using our internal ticketing system.
• Collaborate with the FAS Care team to identify and implement process improvements.
• Participate in training sessions and workshops to enhance your skills and knowledge.
• Contribute to the development of operational guidelines and best practices.
• Assist in the analysis of customer feedback to identify trends and areas for improvement.
• Support the team in maintaining high service standards and ensuring customer satisfaction.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Currently pursuing a degree in Business Administration, Computer Science, or a related field.
• Proficient in using Microsoft Office Suite, particularly Excel and Word.
• Basic knowledge of Zendesk or similar customer service software is a plus.
• Strong communication skills, both written and verbal.
• Ability to work well in a team and independently.
• Proactive and solution-oriented mindset.
• Fluency in both English and Indonesian is a plus.
• Enthusiasm for learning and developing new skills.

🛠️ Keahlian

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