Bilingual Sales & Front Desk Associate (English & Mandarin)

Join Gongfangtang Pte. Ltd. as a Bilingual Sales & Front Desk Associate in beautiful Bali! We are seeking a dynamic and customer-focused professional fluent in both English and Mandarin to serve as the first point of contact for our clients and visitors in Bali. This role is perfect for someone who loves hospitality, enjoys meeting new people, and has a passion for travel and tourism. In this role, you will be responsible for greeting guests, assisting with check-in/check-out, handling inquiries, and promoting our services. You will work in a vibrant and bustling environment, ensuring a seamless and enjoyable experience for our guests.

Gongfangtang Pte. Ltd. is a renowned hospitality company in Bali, known for its exceptional service and commitment to customer satisfaction. With locations in popular areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we offer a unique opportunity to be part of a growing and dynamic team in one of the world's most beautiful destinations. If you are looking to work in a fast-paced, customer-centric environment, this is the perfect role for you.

As a Bilingual Sales & Front Desk Associate, you will be the face of our company, providing excellent customer service and ensuring that our guests have a memorable and enjoyable stay. You will work closely with our sales team to promote our services and packages, and you will be responsible for managing the front desk operations. This role offers a competitive salary and a range of benefits, including accommodation support, health insurance, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle check-in and check-out procedures efficiently and accurately.
• Provide information about local attractions, restaurants, and services to enhance the guest experience.
• Promote our services and packages to potential clients, both locally and internationally.
• Manage front desk operations, including reservations, cancellations, and no-shows.
• Assist with guest inquiries and concerns, ensuring a high level of customer satisfaction.
• Collaborate with the sales team to achieve sales targets and promote our services.
• Maintain a clean and organized front desk area, ensuring a professional and inviting environment.

🎓 Kualifikasi & Syarat

• Fluency in both English and Mandarin, both written and spoken.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse range of guests.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Proficiency in using front desk software and other relevant hospitality tools.
• Ability to work well under pressure and in a fast-paced environment.
• Flexible and adaptable, with the ability to work varying shifts and weekends.
• Enthusiasm for travel and tourism, and a passion for providing exceptional customer service.

🛠️ Keahlian

Lowongan Terkait