Application Support Specialist - IT Systems & Data Analysis
Join a dynamic team in Bali as an Application Support Specialist, where you will play a pivotal role in ensuring the seamless operation of critical business systems. This position focuses on data source analysis, system troubleshooting, and operational support to keep our business running smoothly. At Private Advertiser, located in the vibrant city of Canggu, Bali, you'll work alongside a talented team to deliver exceptional service and support.
As an Application Support Specialist, you will be responsible for monitoring and analyzing data sources to identify issues and trends. You will troubleshoot system problems, implement solutions, and provide technical assistance to end-users. This role offers a unique opportunity to work in a fast-paced environment, leveraging your skills in IT systems and data analysis to drive business success.
📋 Tanggung Jawab Pekerjaan
- Monitor and analyze data sources to identify issues and trends.
- Troubleshoot system problems and implement solutions.
- Provide technical assistance to end-users, ensuring minimal downtime.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Document system processes and create knowledge base articles.
- Participate in system upgrades and maintenance activities.
- Ensure compliance with IT policies and procedures.
- Provide regular reports on system performance and user feedback.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3-5 years of experience in application support or IT systems administration.
- Strong knowledge of data analysis tools such as SQL, Excel, and Power BI.
- Proficiency in IT support tools like ServiceNow, Jira, and Confluence.
- Familiarity with cloud platforms such as AWS or Azure is a plus.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Certification in ITIL or similar frameworks is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang