Customer Experience Architect

Are you a visionary Customer Experience (CX) Architect passionate about designing seamless, human-centered digital journeys? PT Inovasi Digital Nusantara, a leading tech innovator in Bangka Belitung, is seeking a strategic thinker to redefine how our customers in Pangkal Pinang interact with our digital platforms. As a CX Architect, you'll be at the forefront of creating intuitive, user-friendly experiences that drive customer loyalty and business growth. Join us and help shape the future of customer engagement in this dynamic and innovative company.

At PT Inovasi Digital Nusantara, we're not just building technology; we're crafting experiences. Our mission is to empower businesses through cutting-edge digital solutions, and your role as a CX Architect will be pivotal in this journey. You'll work closely with cross-functional teams to design and implement customer-centric strategies that align with our company's vision. This is an exciting opportunity to leverage your expertise in user experience design, service design, and customer journey mapping to create transformative digital experiences.

In your day-to-day work, you'll collaborate with product managers, UX designers, and developers to translate customer insights into actionable design solutions. You'll use industry-leading tools like Figma, Adobe XD, and Miro to create wireframes, prototypes, and interactive mockups. Your role will involve conducting user research, analyzing customer feedback, and iterating on designs to ensure they meet the evolving needs of our diverse customer base. With a focus on continuous improvement, you'll play a key role in enhancing customer satisfaction and driving business success.

📋 Tanggung Jawab Pekerjaan

• Lead the design and implementation of customer-centric digital experiences that align with the company's strategic goals.
• Conduct user research and customer journey mapping to identify pain points and opportunities for improvement.
• Collaborate with cross-functional teams to translate customer insights into actionable design solutions.
• Create and maintain design systems and style guides to ensure consistency and scalability across digital platforms.
• Use industry-leading tools like Figma, Adobe XD, and Miro to create wireframes, prototypes, and interactive mockups.
• Analyze customer feedback and data to identify trends and areas for optimization.
• Mentor and guide UX designers and developers to ensure best practices are followed.
• Stay up-to-date with industry trends and emerging technologies to drive innovation in customer experience design.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Human-Computer Interaction, Industrial Design, or a related field.
• 5+ years of experience in customer experience design, service design, or a similar role.
• Proven track record of designing and implementing successful customer-centric digital experiences.
• Proficiency in industry-standard design tools such as Figma, Adobe XD, and Miro.
• Strong understanding of user research methodologies and customer journey mapping.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Ability to think strategically and translate business goals into actionable design solutions.
• Passion for creating intuitive, user-friendly digital experiences that drive customer loyalty and business growth.

🛠️ Keahlian

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