Hospitality Coordinator - Luxury Resort Experience

Join Belitung Paradise Resorts, a premier luxury destination in the heart of Bangka Belitung, as our Hospitality Coordinator. In this dynamic role, you will be the backbone of exceptional guest experiences, ensuring seamless operations and unforgettable stays for our discerning guests. As part of our dedicated hospitality team, you'll work closely with our front desk, housekeeping, and dining staff to maintain the highest standards of service and cleanliness. This is your chance to shape the guest journey and leave a lasting impression on every visitor to our resort.

At Belitung Paradise Resorts, we pride ourselves on creating unforgettable experiences for our guests. Our resort is a haven of luxury and relaxation, offering a perfect blend of natural beauty and world-class amenities. As our Hospitality Coordinator, you'll play a pivotal role in ensuring that every aspect of the guest experience aligns with our commitment to excellence. From the moment guests arrive until their departure, you'll be responsible for overseeing the day-to-day operations that make their stay truly exceptional.

📋 Tanggung Jawab Pekerjaan

• Coordinate and manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Oversee housekeeping and maintenance schedules to ensure all guest rooms and public areas are immaculate.
• Work closely with dining staff to ensure seamless service and maintain high standards in our restaurants and lounges.
• Monitor and maintain inventory levels for guest amenities, ensuring a well-stocked and well-maintained resort.
• Organize and execute special events and group bookings, ensuring they run smoothly and meet guest expectations.
• Train and mentor front desk, housekeeping, and dining staff to uphold our high standards of service.
• Provide exceptional guest service, addressing any concerns or issues promptly and professionally.
• Collaborate with the resort's management team to identify areas for improvement and implement necessary changes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3 years of experience in a similar role within the hospitality industry.
• Proven ability to manage and coordinate multiple tasks and teams effectively.
• Strong communication and interpersonal skills to interact with guests and staff at all levels.
• Familiarity with hospitality software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent organizational and problem-solving skills to handle daily operations and guest concerns.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of local regulations and industry best practices in the hospitality sector.

🛠️ Keahlian

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